HelpHarbour
Verified vendorKeep customer escalations connected to product work.
Overview
Create governed escalation links between support cases, known issues, and delivery work without duplicating conversation history.
Close the gap between support and product
HelpHarbour creates traceable escalation links and customer-safe status updates while keeping sensitive case content in the support system.
Hosting
Vendor hosted
Data regions
Australia
Support response
Within 6 hours
Pricing
Prices are shown in Australian dollars and exclude applicable tax unless stated otherwise.
Free
Escalation linking for support teams.
$0 / month
$0 billed annually
- Unlimited links
- Status updates
- Community support
Privacy & security
Review the exact access, storage, retention, and vendor declarations attached to this version.
Requested permissions
support_cases:read_metadataRead support case metadata
Create traceable escalation links without copying conversation bodies.
work_items:writeCreate escalation work items
Create approved escalation records linked to source cases.
- Storage regions
- Australia
- Retention after uninstall
- 14 days
- Subprocessors
- AWS
- Deployment model
- Vendor-hosted connected app
Vendor security claims are evidence-scoped and time-bound. Review your organization’s own legal and risk requirements before approval.
Customer reviews
Only authenticated users with eligible installation history can receive a verified-install label.
No eligible reviews have been published yet.
Version history
Published versions are immutable. Permission increases require administrator re-consent.
Version 2.2.5
CurrentSecurity fixImproved escalation deduplication and audit events.
Released 1 July 2026
Support
The vendor reports a typical first response within 6 hours.
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